I ordered the smaller backpack about 18 months ago ... the zippers aren't smooth anymore, the seams are coming apart in several places and the foam in the handle has fallen out. So, I ordered a new bag, thinking I'd try the bigger version this time, hoping the quality has improved. I've had the bag for a few weeks and used it for the first time for a 7 day trip to Europe and the seams are already coming apart. While I love the space (hence the 2 stars), the quality makes the bag not worth the cost. I also wish the side pockets accommodated bottles/drinks and that there were more internal pockets for organization.