The 2POOD® Store accepts payment via credit card. Payment is made via a secure gateway and your card is billed at the time of purchase.
We value your privacy and will not share your information with others for any reason.
Shipping
Orders typically process within 1-2 days of being received but can take longer in the event of item unavailability. Shipping estimates are once your item(s) leave the warehouse. Please allow up to two weeks for delivery of your goods within the US. International and APO delivery times vary. We will use reasonable effort to notify you of any unusual circumstances that may delay delivery. You will receive a shipping confirmation at the time your purchase leaves the warehouse along with tracking information where applicable.
While the 2POOD Store makes a good faith effort to track and correct any errors in shipment, we are not responsible for lost, stolen, or undeliverable packages. Please be sure to provide the correct shipping information to avoid loss or damage. If the shipping address is entered incorrectly by the customer and a change needs to be made to the final destination address, you must contact us immediately. Once your items leave the warehouse, address changes cannot be accommodated. Please note that 2POOD is not responsible for delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. If you are unable to receive your package, you may contact the carrier you selected during checkout to make alternate arrangements. We are unable to make alternate arrangements on your behalf. If the package is returned to sender due to the customer not meeting these arrangements, the customer is responsible for any reshipping costs. If you decide to exchange an item product, shipping charges are not refundable.
U.S. Military Addresses
Please adhere to the following steps when entering a foreign or military address:
- Shipping Method: USPS Priority Mail ONLY
- Enter Grade/Rank/Rating and full name in the “Name” field
- Enter Unit number, CM Room Number, PSC Number in the Address 1 field
- Do not add address information in Address 3 – this is too long for shipping purposes. If added, this information will be deleted and could cause your items to be undeliverable
- Enter APO (FPO) in the “City” field
- Enter Armed Forces (AA/AP/FP) in the “State” field
- Enter UNITED STATES in the country field
- Enter the ZIP code in the “ZIP” field.
Product Return and/or Exchange Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for exchange instructions. All claims MUST be made within 30 days of receipt of order. Shipping charges will not be refunded unless there is a clear defect. If the item does not fit or you want a different color, shipping charges will not be refunded. Returned products MUST be in absolutely new and unused condition for an exchange.
Please send returns to 2POOD, 2200 Shades Crest Road, Huntsville, AL 35801. If you would like to exchange unworn/unwashed products for a different size or different color, please include (1) a written instruction regarding the desired replacement item and alternatives in the event that the preferred item is not in stock and (2) a personal check or money order written to 2POOD, LLC in the amount of $6.99.
Contact Us
For questions or problems with your order, please contact us by email at customerservice@2pood.com.
